Return, Refund & Replacement Policy

Policy at a Glance

• Damaged / defective item: Report as soon as possible with clear photos/video.
• Wrong / missing item: Contact support immediately.
• Change of mind: Only if the product is eligible and unused; return costs may apply.
• COD refused / unavailable: Treated as a delivery return (RTO); charges may apply internally.
• Supplier basis: Zambeel / Arab Dropshipping policies, where applicable.

1. When Can You Request a Return?

• Wrong product: You received an item different from the product ordered.
• Damaged product: The item arrived physically damaged or broken.
• Defective product: The item does not function as reasonably expected, subject to product-specific warranty terms.
• Missing parts/accessories: An essential component advertised with the product is missing.
• Materially not as described: The product materially differs from the advertised specifications, size, variant, or colour.

2. Change of Mind / Unwanted Product

If you simply change your mind, the item may only be accepted where the product is eligible for return and remains unused, undamaged, and in its original packaging. Return or pickup costs may be deducted or charged, depending on the fulfilment partner and order circumstances.

Not every product is returnable

For hygiene-sensitive, personal-care, intimate, consumable, customized, or otherwise restricted products, returns may be limited or unavailable once opened or used.

3. How to Submit a Return Request

• Send your order number, customer name, phone number, and a short description of the issue.
• For damaged/defective/wrong items, provide clear photos and a continuous unboxing video where available.
• Do not throw away the product, packaging, accessories, or invoice until the case is resolved.
• Our support team will review the claim and confirm whether a return, replacement, refund, or troubleshooting step is appropriate.
• Follow the return instructions provided by Zaymora Store. Do not send products to an address without receiving return instructions first.

4. Review & Decision

Claims are reviewed against the product listing, order record, delivery status, evidence supplied, and the applicable fulfilment partner's policy. A claim can be rejected where the issue results from misuse, accidental damage after delivery, incorrect installation, missing packaging/accessories, or a request outside the applicable timeframe.

5. Supplier Return Economics — Zambeel

For Zambeel's current UAE/KSA dropshipping pricing page, the listed return fee is AED 5 for UAE and SAR 7.5 for KSA. The same page lists an order confirmation + follow-up + packing + delivery charge of AED 20 in UAE and SAR 26 in KSA. These are supplier-side operating charges, not automatically the amount a Zaymora customer will be charged.

UAE: Delivery/fulfilment AED 20; Return fee AED 5

KSA: Delivery/fulfilment SAR 26; Return fee SAR 7.5

6. Supplier Return Economics — Arab Dropshipping

Arab Dropshipping's current reseller refund/replacement policy states that a customized refund can involve AED 20 initial fulfilment + shipping and AED 5 product pickup/refund. It also states that the sale amount of the transaction is reversed from the reseller account.

For replacement requests initiated after the stated 3-day deadline, or where the product is determined not to be faulty, the current policy lists AED 23 per replacement.

Refund — initial fulfilment & shipping: AED 20

Refund — product pickup/refund: AED 5

Total listed refund-operation cost: AED 25

Replacement after 3-day deadline / no fault: AED 23

Why the numbers matter

These supplier-side costs can affect Zaymora's margin. A customer-facing policy should therefore avoid promising that every return is free unless Zaymora has explicitly decided to absorb that cost.

7. Damaged / Defective / Wrong Item

For a damaged, defective, or wrong item, Zaymora Store will first verify the claim. If approved, the customer may receive a replacement, refund, or another resolution depending on stock availability, product category, and the fulfilment partner's procedure.

• Keep the product and all packaging until the case is closed.
• Provide clear evidence showing the problem.
• If the product requires troubleshooting, our support team may first guide you through basic checks.
• If the item is confirmed faulty and eligible, we will arrange the appropriate next step.
• A product that has been misused, modified, physically damaged by the customer, or installed incorrectly may not qualify.

8. Refund Policy

Where a refund is approved, Zaymora Store will process the refund according to the payment method and the applicable order/fulfilment rules. For COD orders, the refund method may require bank transfer or another mutually agreed method.

Supplier-side fulfilment, pickup, return, and product costs may be deducted from the seller account. Whether Zaymora absorbs these costs or passes any portion to the customer depends on the reason for return and the specific order.

9. Returned / Refused COD Orders (RTO)

If a customer refuses a COD parcel, remains unavailable, provides an incorrect address, or repeatedly fails to accept delivery, the parcel may be returned to the fulfilment warehouse. This is commonly treated as a delivery return/RTO rather than a product-quality return.

For Zaymora customers: Please confirm your address, phone number, and order details before dispatch. Once the order is shipped, refusing delivery may result in additional logistics costs for the store and can affect future order eligibility.

10. Non-Returnable / Restricted Cases

• Used, washed, damaged, altered, or incomplete products when the issue is caused by the customer.
• Products returned without required accessories or packaging where those items are necessary for verification.
• Change-of-mind requests for products that are hygiene-sensitive or otherwise excluded.
• Claims submitted after the applicable deadline.
• Issues caused by misuse, improper installation, or failure to follow product instructions.
• Orders affected by incorrect customer-provided address/contact information.

11. Customer-Friendly Return Flow

1. Order — Customer places COD/online order.

2. Receive — Customer receives the parcel.

3. Check — Customer checks product condition and contents.

4. Report — Customer contacts Zaymora with order details and evidence.

5. Review — Zaymora verifies the claim with the fulfilment partner where required.

6. Resolve — Approved replacement, refund, exchange, or troubleshooting is arranged.

12. Important Notes for UAE & KSA Customers

• Delivery timelines can vary by city, remote area, courier workload, public holidays, and product availability.
• Remote-area delivery may incur additional logistics charges from the fulfilment partner.
• Product-specific warranty terms always take priority where they provide a longer or more specific warranty process.
• Zaymora Store may update this policy when its fulfilment partners change their operational policies.
• The final decision on a return/refund is based on the evidence and the applicable product and fulfilment terms.

13. Contact Zaymora Store

Customer Support

WhatsApp / Phone: 0324-9943447

Email: zaymorastore1@gmail.com

Store: Zaymora Store

When contacting us, include your order number and the phone number used for the order.

Last reviewed: 18 August 2026